Below, you’ll find a list of the most common questions that new clients have about counselling. Click on the question to view the answer and if you have a question that isn’t listed here, please contact us.
At CHATT Inc., your privacy and confidentiality is of utmost importance to us. No one will be informed of your therapy unless you direct us to do so. If your counsellor thinks couples or family therapy might be helpful for you, it is up to you to speak to your family member(s) about the idea of them coming in with you. If your counsellor suggests a medical intervention, such as adding or changing medications, then we would encourage you to speak directly to your doctor about the recommendations being suggested if you are comfortable doing so. Occasionally, a therapist might ask to speak directly to your doctor or your doctor might ask to speak directly with your therapist to better collaborate on your care. In these cases, you would be asked for your permission in advance and you would need to sign a consent form before any letters could be written or discussions could be allowed. If your doctor is recommending that you try CHATT, and has spoken to you about sending us a referral and you’ve agreed, we might also let your doctor know if we were able to reach you or not, but we would provide no further details without your permission. We likewise need your signature if you request any letters for your benefit provider or for court, etc.