Frequently Asked Questions

CHATT Inc. FAQsBelow, you’ll find a list of the most common questions that new clients have about counselling. Click on the question to view the answer and if you have a question that isn’t listed here, please contact us.

← Frequently Asked Questions

Choosing a counsellor/therapist

Credentials for counsellors/therapists in Ontario vary. At CHATT Inc., all our counsellors have a Masters or Doctorate degree in psychology, social work, or related fields. In addition, our counsellors attend continuing education programs on an ongoing basis and attend regular clinical supervision meetings with our supervising clinical psychologist who is licensed to practice in the province of Ontario. Please click here to view the credentials for each of our counsellors.


Once you decide to seek counselling with CHATT Inc., you will be matched with the counsellor who best suits your needs. When you call in or drop by, our front desk staff will ask you a few simple questions about the reasons why you are seeking counselling. Our office staff is familiar with all of our counsellors’ areas of strength and competence and you will then be matched with a suitable counsellor and offered the earliest appointment. You may also request a therapist of your choice or change therapists at any time.


At CHATT Inc., we want our clients to feel satisfied with their counsellor and their treatment plan. If you don’t feel comfortable with the counsellor you are matched with, either at the beginning of your therapy or at any time during your therapy, feel free to tell the counsellor, the director, or the front desk staff and we will arrange to re-schedule you with another one of our other counsellors. Your success in counselling depends on your overall satisfaction and we want to ensure that your experience is excellent. We welcome your comments and feedback at any time.


Yes. Our mental health counsellor/therapists are all accountable to either the College of Psychologists or the College of Social Workers of Ontario. Many of our counsellors are also registered with other professional associations such as the Canadian Counselling and Psychotherapy Association (CCPA). All of these professional associations require that their members be responsible, accountable, and in good standing. Our supervising psychologist is also responsible in enforcing these same standards with the team.


← Frequently Asked Questions

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Who We Serve

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